Frequently Asked Questions
1: How do I sign up?
You can visit http://swisscanonicacatering.com/ and click “ Login/Register”. Click on Registration and enter you details and Submit. You will receive confirmation email on your email address that you have registered with. Open the email and click on the activation link. Now you can log in to your profile and enrol your children for canteen.
2: How do I choose a meal plan for my child?
Log in to your profile on http://swisscanonicacatering.com/login, enter your log in details. Once you are in, you will see your child/children already listed in your profile (if you cannot see any student in your profile, click on ‘’ +Add Student ’’ button and enter the student ID of your child, digits only). Go to ‘’Meal Plans ’’, select the student and click on selected meal plan – ‘’ Select Plan ’’. For example: your child is in grade 6 and you would like to sign her/him up for Semester Meal Plan, select - Grande Classe, Semester Meal Plan.
Select menus for each day or use ‘’Auto Select ‘’ button. Note that only students in Grand Classe select the menu. Menu selection is always done for full month in advance. Menu for Petite Classe is set for the term. Once you select menu for the student press ‘’ Submit ‘’, that will take you to payment options. Different payment options are available.
3: What is different between Petite Classe & Grande Classe?
Petite Classe – students in PreK, KG1, KG2 and Grade 1 and Grade 2
Grande Classe – students from Grade 3 to Grade 12
4: What meal plans are available?
In SISD we offer below meal plans:
5: How can I request Vegetarian meal for Petite Classe Student?
Petite Classe menu has been designed for younger children, it is balance and simple menu for students from Early Years to Grade 2. Vegetarian option available upon request, though vegetarian menu has not been especially designed for young children. If your children require vegetarian meal contact us on email@example.com.
6: How can I check menu for my child?
Menu for Petite Classe is available on http://swisscanonicacatering.com/our-philosophy/menus-list, click on Petite Classe Menu.
Menu for Grande Classe for each month is available on http://swisscanonicacatering.com/our-philosophy/menus-list. If you would like to see the selection that you made for the Grande Classe Students, please log in to your profile and click Package/Grande Classe for the month that you would like to see the menu selection
7: Why should students wear their school IDs when collecting their lunch?
All students are asked to present their school IDs to Swisscanonica staff member before they collect their lunch. Canteen team will scan the student ID, identify the student and serve pre-selected menu. Swisscanonica staff can refuse to serve lunch to students without school ID.
8: What happens if my child lost school ID?
Please double check ‘’ Lost and Found ’’ counter first before requesting new ID card. If the card is lost or broken, you can request new school ID in security desk.
9: How do I pay?
Cash and Credit Card payments are accepted in SISD Parent’s Café cashier desk.
Online Payment – you can pay via online payment getaway through your Swisscanonica Account Profile. If you see your payment status pending, you can click on ‘’ Pay by Card ‘’ button and follow the instruction.
For bank transfer, please add beneficiary below:
Please send e-mail proof of payment at firstname.lastname@example.org with the name of the child.
10: How can I request for invoices of payments I made?
You can send an email at email@example.com and we will direct this to our accounts team, so we can provide you the invoice. Please mention name of the student in your request.
11; How can I cancel meal plan?
All cancellation requests must be submitted via firstname.lastname@example.org. Request made in person or via phone will not be considered. Cancellation notice is 15 days for Semester or Yearly Canteen Package.
A management fee of 25 AED will be charged (an additional 20 AED will be charged if the refund is made by bank transfer).