1. Introduction
Welcome to swisscanonicacatering.com. These General Terms and Conditions govern the use of our website and the purchase of our catering services within the United Arab Emirates. By placing an order, you agree to be bound by these terms.
2. Corporate Identity
This website is operated by SwissCanonica Catering Services LLC, a company duly registered and licensed in the UAE. Our mission is to deliver Swiss excellence and craftsmanship to the local UAE market, adhering to the highest international standards of hygiene and hospitality.
3. Services and Orders
- Offer: SwissCanonica provides premium catering services for private, corporate, and institutional events.
- Validation: An order is only considered confirmed upon receipt of a written confirmation (email) and, depending on the contract value, the payment of a required deposit.
- Guest Count: Any modification to the final number of guests must be communicated at least 72 hours prior to the event date.
4. Pricing and Payment
- Currency: All prices are quoted in United Arab Emirates Dirhams (AED).
- Taxation: Prices are subject to 5% Value Added Tax (VAT) in accordance with UAE Federal Law.
- Terms: Full payment must be settled according to the terms specified on the invoice. For new clients, full prepayment is generally required unless otherwise agreed.
5. Cancellation Policy : Events
In the unlikely event that SwissCanonica must cancel a booking with less than 48 hours' notice, the Client will receive a full refund. Furthermore, the Client may be entitled to a discretionary discount on a future order.
This policy excludes cancellations caused by Force Majeure events (e.g., natural disasters or extreme weather conditions).
Client Cancellation: Cancellations made by the Client at least 96 hours (4 days) prior to the scheduled event will be eligible for a full refund of the deposit. Cancellations occurring within this 96-hour window will result in the forfeiture of the deposit.
6. Food Safety and Hygiene
SwissCanonica strictly adheres to the food safety regulations set by the Dubai Municipality (and/or relevant UAE authorities).
- Liability: SwissCanonica declines all responsibility for food items kept by the client after the conclusion of the service (risk of cold chain breach).
- Allergies: It is the client's responsibility to inform SwissCanonica of any food allergies or specific dietary requirements during the booking process.
6.2 Refund & Cancellation Policy: School Preordered Meals
• Ordering cutoff time: all daily meal orders must be placed and paid for through the SPARE app before 9:00am on the day of delivery.
•All cancellation requests must be submitted via the school email. Request made in person or via phone will not be considered. 15 days written notice has to be given for term and monthly meal plan cancellations.
•In case of absence, cancellations shall be done with a minimum of 48 hours written notice, and will be credited back to family account for the next applicable booking /purchase (there will be no reimbursements).
• If students leave the school (moves to other school or leaves Dubai) the service provider shall reimburse the remaining lunches provided 15 days written notice has been given.
•Original Payment Method: Refunds will be processed through the original payment method used during the transaction. Please allow 5-10 business days for the refund to appear in your account.
7. Alcohol Policy
In compliance with UAE local laws and regulations, the service of alcoholic beverages is subject to specific licensing. SwissCanonica only operates within the legal framework provided by the relevant authorities of the specific Emirate where the event is held.
8. Force Majeure
SwissCanonica shall not be held liable for failure to perform its obligations due to events beyond its reasonable control, including but not limited to extreme weather conditions (e.g., severe sandstorms), government restrictions, or public health emergencies.
9. Data Protection
Your personal data is processed with the utmost confidentiality, in line with our Privacy Policy and the UAE Federal Decree-Law on the Protection of Personal Data.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Emirate of Dubai and the Federal laws of the United Arab Emirates. Any disputes arising shall be subject to the exclusive jurisdiction of the Dubai Courts.